11709 Fruehauf Dr

Charlotte, NC 28273

 

courtney.ycaza@yahoo.com

 

Tel: 980-613-2060

    Office Hours are by Appointment Only

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    Frequently Asked Questions

    How do I get to your office?

    I am located on Fruehauf Dr off Westinghouse Blvd.  Fruehauf Dr only turns one way off Westinghouse; the building will be on your left.  Upon arrival, you can park at the front entrance and enter through the front doors to the lobby area.  Please text me at 980-613-2060 to alert me of your arrival.  Please note that I may not respond if I am finishing the session prior to you.  I will meet you in the lobby for your appointment.  I ask that clients wait in the lobby to respect the privacy of both my clients and the clients of other therapist on the hallway.

    How long will I be in therapy?

    There is no set time for therapy.  You will determine what the right amount of time is and we will discuss a realistic timeframe based on the goals you have while in therapy.  This is something that we will discuss throughout the process.

    What about confidentiality?

    At your initial appointment, we will spend about 10 minutes reviewing paperwork related to confidentiality, my professional disclosure and any additional questions you may have.  Your confidentiality is essential for you to feel safe in therapy.  You will also have the opportunity to review these documents on the client portal.

    What forms of payment are accepted?

    I currently accept cash, check and most credit/ debit cards (Visa, MasterCard, AmEx, Discover).  Additionally, I am able to accept your HSA and flex spending cards as well.

    What should I do if I feel I need crisis help in between appointments?

    I provide each client with a list of local crisis resources, which is located in your client portal.  I can also provide a paper copy upon request.  While I do my best to speak to clients on the phone when they call, calling me is not the best option for crisis services.  Clients can call 911 at any time for help.

    Are evening or weekend appointments available?

    I do not offer evening or weekend appointments.  I do not see clients on Friday, Saturday or Sunday.  Please consult the Psychology Today website for a listing of wonderful providers who offer evening and weekend hours.